We booked this hotel and arrived late at night to a quad room which had mouse droppings on the bed covers, curtains falling from the curtain poles and such filth that we had to leave the hotel at 11.00 at night with no refund and trawl around London until we located rooms at the Marriott. Do not ever book this...

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My cousin and I booked 2 Twins En-suite (4Guests) for the last days of 2010 and after the inicial confirmation received in ours emails they sent another one to my cousin´s canceling her reservatrion because of a crash in their system. I called by phone the hotel to know about mine and they confirmed the canceling of both because of...

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Had this been a Youth Hostel I would have little to complain about. We enjoyed a fantastic show in London, then decided rather than travel back to Oxford in the night to stay at a three-star value hotel. It simply IS NOT 3 * - I'd love to know HOW this is measured, and by whom. The £170 for a...

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The conditions were to say the least appalling, and apparently the management are not great fans of cleanliness since they adamantly refuse to provide any shampoos and shower gels, and thought a pitiful bar of smelly soap would suffice for three people. The reception find themselves unable to take ANY responsibility and could not provide any safe deposit box. Our...

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Your staff could hardly speak English, so very unhelpful - The rooms were absolutely disgusting, carpets filthy!! And no bigger than a closet!! Breakfast was terrible - no forks no spoons no plates. We were terribly misinformed by the on line booking company, Bookings.Com - I suggest you never book through this company.

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I stayed in the Pembridge Palace Hotel last week with my mum in one of the twin rooms on the first floor. Though, the hotel was simple and maybe a little old, we were very content with our stay considering the great location near the Bayswater tube and the Bayswater area. Fresh towels were supplied every day; staff was friendly...

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I have one thing to say about this hotel if you bring a woolly hat and thermal underwear you may just about be able to sleep. This hotel was freezing. Choose a travelodge or something.

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I write this knowing that this was an less expensive by London standards, at about $150/night at the current currency conversion. The hotel may be less expensive than some, but it is not a good value for what you spend. CONS: The mattresses were older than I am (and I'm no spring chicken); you had to sleep in the large...

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The prices could be better than in the other hotels. The location could be better than in the other hotels. But, the attention is even wors thanwhat you can receive in the other hotels. We went for 6 nights, we were 5, 3 adults and 2 teenagers. The breakfast is really basic, but the problem really is in the treat...

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