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DeNon Maryland |
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9210 Wenlock Ct
Sacramento, CA 95829
Cell: (916) 265-0938
denontechhelp@gmail.com
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Objective |
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To obtain a Senior Technical Support position.
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Skills |
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· Microsoft Certified Professional
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· Experience with trouble shooting hardware such as: Routers, Printers, & Fax Machines.
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· Working knowledge of SQL, C#, Active Directory, Windows 2000 Server, Win NT, Windows 98, Windows Me, Windows XP, FTP, Exchange Server, POP 3, Proxy Server, Firewalls, WAN/LAN Technologies, TCP/IP, NETBIOS, DHCP, VPN, RAS, & DNS
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· An extensive knowledge of web design tools such as Frontpage Dreamweaver, Photoshop Imageready, HTML, & Flash.
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· Experience with creating training documents for internal support as well as clients. · Experienced with working with high-level executives.
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Experience |
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| Spheris Inc , Milpitas, CA |
September 2004 - Present |
| Senior Support Engineer / Trainer |
· Support Vianeta’s medical dictation/transcription program.
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· Create training documentation for clients and internal support.
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· Test and log bugs that are recognized by the engineers.
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· Use select statements in SQL Query analyzer to examine and fix issues.
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| Bank of America (Office Team contract), Concord, CA |
March 2004 - June 2004 |
· Answered questions regarding real estate appraisals.
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· Communicated through phone/fax/email between appraisers and the loan centers to process appraisals
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· Checked the appraisals for completion and quality.
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| Automatic Data Processing Co., San Ramon, CA |
February 2000 - May 2003 |
· Supported ADP's bodyshop management software
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· Provided support for modems, routers, printers, digital cameras.
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Education |
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| Consumnes River College, Elk Grove, CA |
· Learning SQL Administration and Management in a lab environment.
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| Heald College Concord, CA |
· Learned how to set up and administrate small to enterprise level networks
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· Maintained a 3.5 GPA in this challenging program
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· Received a Microsoft Certified Professional Credential.
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