Agent Offered
…
Description
The number of inbound and outbound contacts that the system routed to an agent.
Available In
Campaign performance report, custom reporting, direct data access, skill performance report
Calculation
Count of unique CONTACT_IDs where:
- Contact State Description = ROUTING
Source
ACD, Personal Connection
Paradigm
Contact start, true to interval
Model
Contact detail, contact summary, intraday
Perspective
Contact, PC
Metric Type
Count
Format
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