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Integrated Communication Interface
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Procedure documentationCustomizing the Integrated Communication Interface

 

You can demonstrate and test the Integrated Communication Interface (ICI) using the Communication Management Software Simulator (CMSS) or Interaction Center (IC) WebClient environments. For more information about testing the ICI using the CMSS, see Demonstrating and Testing the ICI Using the CMSS.

Business Communication Broker

You can customize the CMSS environment using the Business Communication Broker (BCB) administration user interface, which you can access at http://<hostname>:<port>/bcb.

Under System Information, you can see whether SAP is connected to one or more communication management software systems, and the connection status. The BCB version number and the SAP SOAP URL (URL given to the communication management software to return events) are also displayed.

Interaction Center WebClient

You can customize the IC WebClient environment using the Business Communication Broker (BCB) administration transaction CRMM_BCB_ADM. For example, you can see whether SAP is connected to one or more communication management software systems.

Prerequisites

Communication Management Software Simulator

You have installed the J2EE Engine. For more information, see Installing the Integrated Communication Interface.

You have released the HTTP port on the firewall for communication with the external communication management software.

Note Note

If you have installed the ICI in a cluster other than a single-node cluster on a single physical machine and you want to use the CMSS, the customizing settings outlined below are not sufficient. This is because the standard CMSS is designed to run in a single-node cluster. For more information about customizing settings for installing the ICI in a multinode cluster using the CMSS, see Demonstrating and Testing the ICI Using the CMSS

End of the note.

Procedure

Communication Management Software Simulator

  1. Go to http://<hostname>:<port>/bcb.

  2. Choose Settings.

    A page is displayed where you can make the settings required for both the live environment (actual communication management software) and the test environment (communication management software simulator). Default values are included.

  3. In the Connections section, enter the individual components of the destination URLs for the transmission of SOAP messages from SAP.

    Note Note

    You can define values for the communication management software simulator (CMSS always exists and cannot be removed) and multiple real communication management software systems. If you want to add a communication management software system, choose Add connection, and enter the values as described below. You then use the radio button Default to define the default environment. The default values for the CMSS are valid if the CMSS is running on the same J2EE Engine as the ICI. If you are running the CMSS on a different machine or J2EE Engine instance, then you have to change the settings.

    End of the note.

    • For Protocol, enter HTTP.

    • For Host Name, enter the full physical IP address of the CMSS host or the external communication management software, as applicable.

    • For Port, enter the port at which the messages are to be received, usually 80 for HTTP.

    • For Path, enter the application that processes the SOAP messages. For the CMSS, leave the field empty.

    • You can also choose to use a proxy and specify the relevant host name and port.

  4. Choose Save Settings.

    This creates the customizing files.

Logging/Tracing with CMSS

The ICI writes administrator logs into the system/server log by default. This can be customized in the Visual Administrator of the J2EE Engine.

To examine the SOAP messages that are exchanged between SAP and the communication management software, you can activate traces depending on the direction:

  • To trace SOAP messages sent by SAP, set the flag SOAP Message Trace in the Trace Settings section on the Settings page of the BCB administration UI.

  • To trace SOAP messages sent by the communication management software, settings have to be made in the Visual Administrator of the J2EE Engine.

You can activate additional traces for troubleshooting in the Visual Administrator of the J2EE Engine.

Interaction Center WebClient

  1. Go to transaction CRMM_BCB_ADM.

  2. Choose New Entries.

  3. Define a Comm.Mgmt Software System ID.

  4. Define a Connection.

  5. Define a Session Connection.

  6. Save your entries.

Logging/Tracing with IC WebClient

You can activate ICI traces by adding user parameter CRM_ICI_TRACELEVEL with a value of XXX. You can view the trace with transaction CRM_ICI_TRACE.

Result

Once the customizing settings are made, implementation of the ICI is complete. It does not have to be explicitly started or activated.

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