The primary purpose of this position is to protect company and store assets by enforcing loss prevention policies and procedures and providing customer service. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
1. Monitor the daily activities of assigned store and prevent internal and external (shoplifting/theft) losses.
2. Maintain the physical security of assigned store by conducting daily audit of store to ensure that all alarms, closed circuit television (CCTV), and locks are functioning properly.
3. Conduct routine bag checks on associates and maintain log book.
4. Conduct Electronic Article Surveillance (EAS) audits and maintain log book.
5. Train store associates on loss prevention policies and procedures and shrink management.
6. Assist Loss Prevention Manager with internal investigations and other special projects as necessary.
7. Assist DM/PMD/LPM in completing SMT’s.
8. Complete safety and sanitation reports and take corrective action to solve issues.
9. Monitor receiving procedures to ensure compliance with company policies and procedures.
10. Manage customer service and duties assigned by the store manager.
11. Uses civil demand and/or arrest when necessary, following all company policies and procedures.
SUPERVISORY RESPONSIBILITIES
This position currently has no supervisory responsibilities.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education and/or Experience
High school diploma or general education degree (GED), plus one (1) year experience in business or retail; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates. Ability to read, write, and speak English fluently.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Skills, Abilities, and/or Training
The following qualities are required:
· Minimum age of 21 years old.
· Ability to pass drug test.
· Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
· Ability to preserve confidentiality of information.
· Ability and willingness to move with purpose and a strong sense of urgency.
· Ability to work weekends on a frequent basis.
· Ability to work extended days on a frequent basis.
· Ability to work day or evening hours.
· Accuracy and attention to detail.
· Ability to work within strict time frames and resolute deadlines.
CERTIFICATES, LICENSES, AND/OR REGISTRATIONS
This position requires a valid driver's license for business travel.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. The associate is:
· Regularly required to do the following activities:
o Stand dynamically for long periods without a break.
o Walk about.
o Talk and hear; verbally express ideas and impart information or instructions.
o Maintain balance while walking, standing, crouching, or running.
o Twist upper torso.
o Stoop, kneel, crouch, and/or crawl.
o Reach up and out with hands and arms.
o Lift up to fifty (50) pounds and carry a distance of two-hundred (200) feet.
· Frequently required to do the following activities:
o Remain seated in a normal position for long periods.
o Use hands to finger, handle, and/or feel; the ability to type, pick, pinch with fingers, seize, hold, grasp or turn with hands, and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips.
o Climb stairs and/or ladders.
o Stoop, kneel, crouch, and/or crawl.
o Reach up and out with hands and arms.
o Push and/or pull up to fifty (50) pounds a distance of one-hundred (100) feet.
· Occasionally required to do the following activities:
o Stand statically for long periods without a break.
o Lift up to one-hundred (100) pounds and carry a distance of twenty-five (25) feet.
o Push and/or pull up to one-hundred (100) pounds a distance of twenty-five (25) feet.
· Rarely required to recognize flavors or odors and distinguish differences or similarities in intensity or quality of flavors or odors
· Specific vision abilities required for this job include:
o Close vision (clear vision at 20 inches or less).
o Distance vision (clear vision at 20 feet or more).
o Color vision and the ability to identify and distinguish colors.
o Peripheral vision.
o Depth perception and the ability to judge distances and spatial relationships.
o Adjustable focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The associate is:
· Regularly exposed to indoor conditions with a moderate noise level.
· Frequently exposed to:
o Work in high, precarious places.
o Outdoor weather conditions.
o Risk of electrical shock.
o Travel in a vehicle.
· Occasionally exposed to:
o Wet or humid conditions.
o Extreme heat (non-weather).
o Confined spaces.
· Rarely exposed to:
· Work near moving mechanical parts.
· Fumes or airborne particles.
· Toxic or caustic chemicals.
· Extreme cold (non-weather).
· Work with explosives.
· Risk of radiation.
· Vibration.
