Seasoned Executive
Reply to: bananactt@mmhcconsulting.com
Date: 2008-03-13, 12:41PM PDT
Oakland, California, 94605
Fax: (510) 569-5446
Mobile: (510) 867-7177
E-mail: bananactt@comcast.net
Chiquita T. Tuttle, MBA
OBJECTIVE:
Seeking a position working with domestic / international clients utilizing my strong marketing, relationship management, non profit leadership experience, presentation skills, over 20 years of managed health care, marketing and management experience. Consulting Projects and or part time highly desirable.
HIGHLIGHT OF QUALIFICATIONS:
Specializing in Transition Management & Organizational Leadership. A highly professional, motivated and conscientious individual with the ability to work in highly pressured and creative environments. Acquired over thirty years of successful, practical experience in the national /international healthcare and non profit marketplace. Excellent skills in relationship management. Effective sales and marketing experience to senior management. Network contracting. Strategic account planning experience. Ability to define / resolve complex problems. Effective presenter with excellent oral & written communication skills. Dynamic change agent, team leader. Strategic thinker and management consultant. Effectively utilizes data systems for problem resolution. Ability to influence senior key level decision-makers. Excellent consulting skills. Politically astute.
EDUCATION:
The Center for Bilingual Multicultural Studies Executive Program - Cuernavaca, Morelos, Mexico
Golden Gate University MBA Business & Marketing / Health Services Mgmt.
Golden Gate University BS Business & Marketing / Health Services Mgmt.
Completed additional MBA courses in the International Marketing Program, - Cal State University East Bay.
PROFFESSIONAL ACCOMPLISHMENTS:
• Excellent Relationship management skills
• Successfully sponsored RFP’s and Rate renewals
• Demonstrated success developing and executing business and strategic account plans
• Success in achieving results through people without using control or authority
• Demonstrated ability to set challenging goals and take risk to achieve change
• Decision making-exercising independent judgment, problem resolution, strategic thinking
• Efficient organizer-detail oriented, skilled planner and prioritizer
• Extensive health care industry knowledge
• Successfully and effectively managed a large book of business of National and Multi-state employers
• Ability to operate effectively in political environments
EMPLOYENT HISTORY
Whitney Young Child Development Centers, Inc.
100 Whitney Young Circle San Francisco, California 94124
Interim Executive Director – August 2006 – August 2007
Assignment as Interim Executive Director to assist the agency in securing licensing out of “provisional state”. Reviewed all aspects of management, including marketing, fund development, supervision, organizational policies and procedures, staff enrichment and training. Primary point person for relationship management with key stakeholders. Leveraged the agency among funders, including private, state agencies, city officials, and major corporations. Worked with the Board of Directors to recruit additional board members and actively led the search process for a permanent Executive Director. Successfully achieved new grant awards for the agency amounting to more than $175,000.00, a major increase over the prior year. Successfully awarded grant from the Mayors Office of Community Development for a complete renovation of one of two sites valued at over $100,000. Additionally, received a grant to replace and improve playground areas, including matting and play structures at two sites.
Continuum HIV Day Services
255 Golden Gate Avenue
San Francisco, California 94102
Interim Executive Director
May 2005 – August 2006
Hired specifically as the Interim Executive Director to provide transition management to the staff and all other stakeholders regarding the closure of their Adult Day Health Care program. Support the planning and execution of the Center of Excellence model in conjunction with the Positive Health Program at San Francisco General Hospital. Manage transition of physical consolidation of outside programs. Support Development Director and /Board in planning and executing the Major Donor Campaign. Assess financial reporting and controls. Supervised four Directors,
Glide memorial Methodist Church
330 Ellis Street
San Francisco, California
Interim Director Fund Development & Communications
November 2004—January 2005
Three month consulting assignment specifically to assist the Executive Director and CEO to implement a high level fund development event for the agency. Organize and build the infrastructure of the Fund Development department. Recommend and provide a development department staffing plan. Participate in the search for a permanent Director for the department.
East Bay AIDS Advocacy Foundation
Ms. Gloria Cox Crowell
510-913-5694
Developed a curriculum for People Living with AIDS and their caregivers focused on Leadership & Advocacy training. Collaborated with Cicatelli Associates, Inc, People Living with HIV/AIDS, Washington D.C. and Sonoma County HIV/AIDS Community Leadership Academy. The two day training was conducted on August 18-20, 2004.
Harm Reduction Services
367- 40th Street
Sacramento, California 95817
Mr. Peter Simpson, Executive Director
916-456-4849
Provided technical assistance in fund development, developed a letter of intent, coached outreach staff on marketing Sista to Sista Program. Developed resource manual of potential funders, created a six month strategic plan.
Vision Youthz, Inc.
Interim Executive Director
September 2003 – January 30, 2004
Recruited by the Board of Directors to provide leadership, management infrastructure and team building during a four month period while the existing Executive Director is on sabbatical. Provided needed infrastructure and administrative processes and protocol. Scope of services includes, but not limited to fund development and relationship management with key stakeholders such as foundations and donors.
The African American AIDS Support & Survival Institute
Interim Executive Director
November 2001- January 2003
Recruited by the Chair of the Board of Directors to assist the agency in a total restructuring, Strategic Plan and infrastructure building. Responsible for Board Development, Fund Development, Relationship Management and staff development. Primary scope of services included capacity and infrastructure building. Extensive work rebuilding the Financial Department, focusing on organizational mapping. Develop and document procedural manuals. Work with the Q-Nyne Consultants relative to invoicing, reporting and all financial management functions. Work to strengthen relationships with Foundations and other funders such as the CDC, City of Oakland and the County Office of AIDS relative to our donor base. Worked extensively with consulting CFO managing contracts and Programs.
The African American Community Entrustment
Interim President & CEO
June 2000--June 2001
At the request of the Board, I resigned from the Board and accepted the interim position on a consultant basis. The original contract was for 6-months. The Board asked me to renew an additional six-month beginning January 2001- June 2001. . Auditing accounting systems and all financial processes. Researched, selected and purchased donor software. Designed new logo and created new brochures and marketing collateral. Hired a permanent Executive Administrative Assistant. Redesigned filing system and purged existing files to make them more efficient. Convened focus groups for The California Endowment Focus Funders Program. Completed two year work plans for the grant received from The California Endowment. Participated in worksite campaign and speakers bureaus. Cultivated relationships among corporate and foundation program managers. Negotiated and hired consultants to create a website. Revised the Philanthropic Voice newsletter for mailings to clients and donors. Represented the Entrustment as a panelist throughout the bay area (Compass Point, OCCUR, Fundraising Day, Council for Advancement and Support of Education (CASE). Interfaced with a number of external consultants in a variety of capacities.
Kaiser Permanente International
Director, National/International Accounts
1997 January-July
The primary focus of this position was to generate international consulting and management assignments. A second objective was to establish and maintain relationships with Senior Managers of multinational clients responsible for global and international business specifically related to health care. Capitalized on strong relationship management skills with multinational clients to create new business opportunities for KPI. Identified key international contacts and provided an overview of KPI capabilities. Developed survey instrument to assess international health care needs. Responded to RFP request. Collaborated on the development of marketing materials, participated on team projects, presented at international forums, and prepared responses for request for proposals. Presenter, International Forums on health. Faculty member for Global Congress for Mental Health.
Director, National Accounts
Kaiser Permanente
West Coast/Central States Regions
1994-1997
National Account book of business is in excess of 300 of the largest national employers. Managed 35 national accounts with headquarters throughout U. S., representing more than 500,000 lives. Increased Kaiser's market share of national and multi-state employer purchasers in 12 Regions by building strong customer relationships and working with regional management to meet their membership goals. Conducted regional sales training programs for National Advantage program strategy.
Developed strategic account marketing plans for national accounts focusing on long and short-term goals and increasing market share. Accounts included Allstate, American Airlines, American Express, AT&T, Anheuser-Busch, Beverly Enterprises, Dayton Hudson, EDS, Federal Express, JCPenney, Hilton Hotels, Merrill Lynch, Nordstrom, Paine Webber, Sears, United Airlines, Waste Management and Weyerhaeuser. Interacted and negotiated with key decision-makers. Managed relationships with major consulting firms (Hewitt, Mercer, Foster Higgins Price Waterhouse Towers Perrin) and Third Party Administrators (HBA, CODA, MC2, Ultra Link, Health Plan Management Services and ABSI).
Participated in the development of a business plan to create a marketing structure centered on three core teams for national account management. Consulted to Health Plan Managers, Marketing Managers and regional marketing staffs on strategic account issues with an emphasis on critical market positioning in the national healthcare marketplace.
Sponsored the Towers Perrin Medicare Risk Initiative for 75+ National Employers (representing over
1 million lives) on behalf of 12 Kaiser Regions. Managed the implementation process with customers and Regional staffs. Served as the single point of contact for Towers Perrin on the RFP process for two years. Facilitated regional site reviews and arranged for senior level physicians and managers to participate.
Network / National Accounts Manager
Kaiser Permanente
1992-1993
Developed, expanded and managed Network Plans for national customers. One of six Network Managers responsible for administering the Xerox Corporations Health Link Program. Responsible for the annual RFP process and review for all participating network plans. Conducted site reviews, provided final reports for clients. Responsible for eligibility, payment, customer reports and client satisfaction.
Attended bi-annual network manager meetings to plan for annual open enrollment and discuss administrative issues. Presented on key issues as HEDIS, health promotion and health care policy issues. Network clients included Xerox, Household International, AT&T and Bull HN.
District Marketing Manager
Kaiser Permanente
North & West Bay Districts
1978-1991
Managed sales force of 10, which contributed to a membership base of 480,000. Consistently met membership targets. Implemented / managed the Employer Health Council for both the San Francisco and Walnut Creek Medical Centers. Actively participated as a Board member on the Health Care Coalition for Contra Costa County working with key county Supervisors. Active Board member for the United Way of the Bay Area of Contra Costa. Participated on Medical Center Administrative teams providing data on marketing, membership and customer initiatives. Responsible for membership growth and maintaining superior client and member satisfaction.
CONSULTING PROJECTS:
Continuum HIV
2255 Golden Gate Avenue
San Francisco
Interim Executive Director
Glide Memorial Methodist Church
Interim Director Fund Development & Communications
San Francisco, California
San Francisco Christian Center
Substance Abuse & Incarceration Awareness
Brochure Development
September 2004
East Bay AIDS Advocacy Foundation
Leadership & Advocacy Training Program
April – July 2004
Harm Reduction Services
Consulting for Fund Development
May 2004
Vision Youthz, Inc.
Interim Executive Director
September 2003 – January 2004
African American AIDS Support and Survival Institute
Interim Executive Director
November 2001 – January 2003
African American Community Entrustment
Interim President/CEO
June 2000- June 2001 (one year contract)
Summit on Africa
Delegate to National Summit - Washington D.C.
February 16 - 20, 2000
Co-Event Coordinator
BAYTRADE, Greater Oakland International Trade Center
Bay Area Africa Initiative, October, 1998
Marketing / New Business Development,
ACUPLAN, CAA,
Alternative Medicine /California Acupuncture Association
November, 1997- March, 1998
The Nigerian Transition Management Group
Conference Consultant for marketing and corporate sponsorships
Marketing, Public Relations, Outreach
Angel Glo, Inc.
Marketing Consultant
Promotional Y2K Project - “Millennium Max”
Luzira Children's Medical Polyclinic
Kampala, Uganda
Marketed clinic concept to Winnie Mandela, Association of Nigerian Physicians, Global Women's Health Fund and LoPan and Elite Nigerian Association of Professionals.
Black Women Organized for Political Action
Assisted with Conference Coordination/Facilitation
Co-Managed Winnie Mandela "Sista talk" Workshop
Health Policy Instructor
Dominican College & California Management Institute
International Students Program - Health Policy
Office Management Infrastructure Design
Keal & Associates
Health Presenter
University of California
Guest speaker for Dr. Angela Chester-Johnson
Starbucks Philanthropic Advisory Board
Selection and Evaluation Committee
Panelist/ Course Instructor
OCCUR Technical Assistance Conferences/ East Bay Resource Center for Non Profit Support
Fundraising Day
CASE International Conference
National Minority AIDS Council
Interim Executive Director Workshop Presenter/ Consultant
New Orleans, Louisiana
APIN Western Prevention Intervention Network
Consultant--HIV/AIDS Capacity Building
San Francisco Small Business Development Center
455 Market St.
Consultant
On Track Consulting
Technical Assistance Consultant
Sacramento, California
East Bay AIDS Advocacy Foundation
HIV/AIDS Curriculum /Program Development
Advocacy & Leadership Training
PROFESSIONAL ACTIVITIES:
National Association of Health Care Executives. Northern California Health Care Marketing Association. National Account Management Association. United States Catholic Congress of Bishops National Parent Advisory Board. National Association of Female Executives. Marcus Foster Institute Mentor. Delta Sigma Theta Sorority, Inc., Speaker and Presenter at National Health Care Forums. Summit on Africa/World Affairs Council Steering Committee, Delegate, National Summit on Africa. Diocese of Oakland, Cathedral Steering Committee. Member International Diplomacy Council. Member Africa-USA Chamber of Commerce. Member, World Affairs Council. Board Member. Advisory Board Member- Multicultural Alliance. V.P. Diversity, Association of Fundraising Professionals Board. Fellow, National Society for Fund Rising Executives. Marketing Consultant, Nigerian Transition Management Group. Professor, Dominican College/California Management Institute International Program. Catholic Charities for Human Development Advisory Board. Member, Bay Area Blacks In Philanthropy. Starbucks Philanthropic Advisory Committee. Fellow, Healing the Heart of Diversity. Professional Development Consultant Program. Advisory Board, Catholic Bishops- State of California Education Committee. Advisory Board, African American Pastoral Committee. Board member, African American Wellness Project. Fellow, Healing the Heart of Diversity. Fellow, Professional Development for Consultants. Consultant: National Minority AIDS Council, On Track Program Resources, Compass Point Executive Directors, Jackson State University- African American Prevention Intervention Network.
References Available Upon Request
- Location: San Francisco Bay Area
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PostingID: 603167559