29Jun/090
Irate Customers
O
ne of my long term clients called me over the weekend.
He had just experienced his first truely angry customer - I won't go into details about why, but it turned out a gift was given to the customer which didn't work. After the customer contacted the product support desk (with no resolution or satisfaction) he decided to vent and the place it was purchased from - needless to say, he wasn't a happy camper...
I have uploaded an article I found some time ago about the best way the handle these - often tricky situations.
http://designlanguage.net.au/articles/diffuse_angry_customers.html
