How do I contact you?
We always welcome you contacting us. For example we have a live chat facility on the OneToRemember home page Here you can chat in real time or leave a message for us and we will get back to you as soon as we can. We also welcome email messages and we have a contact form located here>> Once again we will try and get back to you as soon as we can.
I can’t login – what do I do?
If you have already registered with OneToRemember and can’t login it maybe that you have forgotten your paswword or for some customers we have had to reset passwords as we upgraded our shopping cart system. Apologies for any inconvenience but please stay with us. To retrieve a password please visit our Help Zone - http://www.onetoremember.co.uk/xcart/help.php
Do you sell anywhere else in addition to OneToRemember?
Yes we sell on three other sites at the moment – Amazon - eBay – and EnergyBook. If you look at these sites you can also check out our feedback. Here is our ebay feedback.
Where do I find ‘Free’ ebooks?
On the OneToRemember.co.uk website check out the categories on the left and click on the ‘Free Ebooks’ category. Or click here>>
Are the ebooks in the free ebook section really free?
Yes, you will see that they have no price so you can add a zero at the checkout 0.00. To get these ebooks just register than add as many as you like to your shopping cart. When you check out – nothing to pay – you will get a download link emailed to you for each ebook. You may then if you wish cancel your registration. Of course we would like you to also buy some of our ebooks. Some are only a few pennies and this gives me an incentive to find more great ebooks.
I am having trouble downloading my ebooks – what do I do?
First, you have a full money back guarantee and there are lots of ways that we can get the ebook to you if you have problems. You will receive an link by email for the ebooks you have ordered. You click on this link or copy and paste it into your favourite browser. We find it best to save the download on to your hard drive first. Then you should open it by clicking on the file or if this doesn’t work right click on the file and look for ‘open with’ and choose adobe reader.
When I try and open the ebook it says it is damaged or corrupt – what do I do?
We constantly check our file to make sure that they open OK. you have full refund guarantee should you not be happy. This problem is usually because the ebook has been captured as a pdf document in newer version of Adobe Reader that the one you are using on your computer. Try downloading the latest version from Adobe.com this usually works. You will also be able to download a ‘Read me’ file that will give the latest information.
I can’t open the file I downloaded as it is a zip file?
A zip file is a compressed folder that contains one or more files. There are many programs that will open this type of file such as WinZip. We suggest you try the free program 7Zip, here is the link http://www.7-zip.org/download.html
Is the OneToRemember shopping site secure?
Yes the site is secure we use Comodo. Hover or click on the logo for the shopping site in the bottom right-hand corner of every page. Also all payments are taken through secure payment channels. we do not hold any of your payment information in our databases. we use PayPal, 2CheckOut and Google. These sites only allow us to use them if we have secure channel to their site. Never give your OneTo Remember password to anyone else! The administartors of OneToRemember do not know your password as itr is fully encrypted in our database. Please also see our Privacy statement’ page by clicking here>>
Some of the books you sell are ‘out of stock’
We try to keep a good of popular stock including used books – but some are hard to find. If you are looking for a book but can’t find it please email us.
Why does each product have more than one prices next to it?
All of our products are priced in Great British Pounds but we do supply an indication of the cost in other currencies – US Dollars for example. Please note that these are only for indications and the actual amount that you get charged will be according to the payment channel i.e. PayPal and the exchange rate on the day.
Are you looking for more ebooks and books for the OneToRemember site?
Yes we are always looking for more products that our customers will value. We have a range of ways to acquire new products that include:
- We buy new and used books and pay good prices – just let us know what you have available
- We buy the rights to books and ebooks to re-publish or re-print them for our site
- We are happy to revenue share with you on ebooks forwarding a percentage of the sales on a regular bais
- We will publish you book or ebook for you from a script.
- We are able to sell products and pass on the order information to you so that you can send the product.
- We are very happy for you to use our sister site EnergyBook wher you can post up all of your products for sale completely free.
What is your returns policy?
We aim to post our books to you same or next day after ordering. We will contact you if there are any problems. All the books that we sell are in stock and ready for dispatch. We send all of our books by Royal Mail, this means that if you miss the dleivery you can usually pick it up at the local sorting office or Post Office – no couriers to deal with. Our success is being built on excellent and personal customer service – just check out our feedback and see what our customers say. We offer a full money back guarantee on all of our books and ebooks if the product is returned within 30 days. We are not going to quibble if it’s a few days after that either. Just drop us an email and let us know that it is coming and we will press the refund button as soon as it arrives. You don’t need to give us a reason for sending the book back but we would of course like it back in the same condition that we sent it to you. Hope that you enjoy our service.
Do you have an affiliate/partner scheme?
Yes, you are most welcome to join. We offer great commissions for the referral of buyers to our site. You can place text, product and banner links to your site and get paid. Just follow this link to read more>>
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