I received an urgent call yesterday. My friend Kenneth is flying off today to China for a 3 weeks mountian climbing trip. His want to bring along his Totobobo mask but the O-ring holding the versatile strap to the mask has broken. He need a replacement strap urgently.
Broken O-ring of Totobobo strap
Happy Kenneth with his new replacement strap- ready to go!
It was lucky that I do have a couple of extra straps around and Kenneth is also living in the same town. He drove over to pick up the straps to replace his broken one.
I heard similar incidents of broken straps recently from India. Plus another new customer wanting to buy the earloop mask with additional versatile strap (in case the earloop does not work for her child).
These few incidents are a tiny fraction of our sales, but the urgency case of Kenneth got me thinking: “wouldn’t it be a good idea to allow purchase of extra straps, so that people going for critical mission can bring along a replacement strap in case it break?”
What do you think? is it a good idea to sell extra replacement strap on our site?
{ 3 comments… read them below or add one }
Hi Francis,
I actually had a look to see if I could buy the straps off your website before giving you a call, but could not find it for sale. It’s easy enough to self-replace and I think that if you use the Totobobo long enough, you’ll need to replace the straps at some point in time.
Ken
Yup. Its a good idea
These straps do last quite long, and dont really break unless you are rough with them ( I am and I have broken one after almost a year of use ! )
Thanks Ken, ROhan, looks like the strap will be for sell soon