Emergency Communications Center

Welcome to the Lincoln 911 Center, a nationally accredited Center through CALEA (Commisssion on Accreditation for Law Enforemement Agencies, inc.). Lincoln is one of the few cities in the United States that Police, Fire, and Communications have received national accreditation. Lincoln recieved accreditation in 2002 making it the only the 14th center in the nation to be accreditated by CALEA.

The Communications Center is staffed by a team of highly trained communcations specialist. Emergency Service Dispatchers are trained to handle a variety of Police, Sheriff, Fire and Medical emergencies. The dispatchers are responsible for receiving, prioritizing and sending appropriate assistance to the citizens of Lincoln, Lancaster County and surrounding area. In addition the dispatchers privide callers with emergency medical dispatch instructions when needed.

There are approximately 36 Emergency Service Dispatchers and Call Takers classified at various levels. The levels of Emergency Service Dispaters are ESD1, ESDII, ESDIII. The ESDIII job classification represents the line supervisors.

The emergency Communications Center has five administrative office positions, The Commications Coordinator/Manager, Administrative Officer, Operations Training Coordinator, Quality Assurance Coordinator and Systems Specialist. The Center provides dispatching service for the Lincoln Police Department, Lincoln Fire & Rescue, the Lancaster County Sheriff's Office as well as the non-emergency 7-digit telephone lines for police and sheriff.

In order to help best serve the public, the Communcations Center asks that you use the 9-1-1 emergency line only when there is an immediated risk to life or property.