See your Cardmember Agreement. Your Cardmember Agreement contains all the terms of your Account.
Lost or stolen cards. Report immediately! Call 1-800-347-2683.
What To Do If You Think You Find A Mistake On Your Statement
If you think there is an error on your statement, write to
us at: Discover, PO Box 30421, Salt Lake City, UT 84130-0421. In your letter,
give us the following information:
- Account information: Your name and account number.
- Dollar amount: The dollar amount of the suspected error.
- Description of Problem: If you think there is an error on your
bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us within 60 days after the error appeared on your statement.
You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.
While we investigate whether or not there has been an error, the following are true:
- We cannot try to collect the amount in question, or report you as delinquent on that amount.
- The charge in question may remain on your statement, and we may continue to charge you interest on that amount.
But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or
other fees related to that amount.
- While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
- We can apply any unpaid amount against your credit limit.
Your Rights If You Are Dissatisfied With Your Credit Card Purchases
If you are dissatisfied with the goods or services that you have purchased
with your credit card, and you have tried in good faith to correct the problem with the merchant,
you may have the right not to pay the remaining amount due on the purchase.
To use this right, all of the following must be true:
-
The purchase must have been made in your home state or within 100 miles of your current mailing address,
and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase
was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.)
-
You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or
with a check that accesses your credit card account do not qualify.
-
You must not yet have fully paid for the purchase.
If all of the criteria above are met and you are still dissatisfied with the purchase,
contact us in writing at: Discover, PO Box 30945, Salt Lake City, UT 84130-0945.
While we investigate, the same rules apply to the disputed amount as discussed above.
After we finish our investigation, we will tell you our decision. At that point, if we think you
owe an amount and you do not pay we may report you as delinquent.
Payments. You may pay all or part of your Account balance at any time.
However, you must pay at least the Minimum Payment Due by the Payment Due Date.
Send only your payment and the top portion of this statement in the envelope provided.
Do not send cash. By sending yourcheck as described above, you authorize us to use information
on your check to make an electronic fund transfer from your account at the financial
institution indicated on your check or to process the payment as a check transaction.
If payment is processed as an electronic fund transfer, the transfer will be for
the amount of the check. When we use information from your check to make an
electronic fund transfer, funds may be withdrawn from your account as soon as
the same day we receive your payment, and you will not receive your check back
from your financial institution.
The processing of your payment may be delayed if you send
cash, correspondence or other items with your payment, if you send the payment
to any other address or if you use an envelope other than the one provided. Payments
received in proper form at our processing facility by 5PM local time on any day
will be credited to your Account as of that day. Payments received at our
processing facility after 5PM local time will be credited to your Account as of
the next day. If you have misplaced your envelope, send your payment to
Discover, PO Box 6103, Carol Stream, IL 60197-6103. Please allow 7-10 days for
delivery. If your payment is returned unpaid, we reserve the right to resubmit
it as an electronic debit.
You can pay your scheduled monthly payment or a greater amount that does not
exceed your current Account balance over the telephone or you can setup
automatic payments through a customer service representative by calling 1-800-347-2683.
Automatic payments will be deducted on the Payment Due Date unless you request a
payment date that occurs before your Payment Due Date. If your scheduled payment
date falls on a weekend or bank holiday, your payment will be processed the business
day prior to the weekend or bank holiday. In order to schedule monthly payments by
telephone, you will need this statement and your bank account information. You will
be asked to provide the last four (4) digits of the social security number of the
primary borrower. By providing those numbers as your electronic signature, you will
be agreeing to this authorization to allow us and your bank to deduct each payment
you authorize, in the amount selected by you, from your bank account. You also
authorize us to initiate debit or credit entries to your bank account, as applicable,
to correct an error in the processing of such payment. You can cancel a scheduled
payment by phone at 1-800-347-2683 or by mail at Discover, PO Box 30421, Salt Lake City, UT 84130-0421;
however we must receive notice at least three business days in advance of the scheduled
payment. If your payments may vary in amount, we will tell you on each monthly statement
when your payment will be made and how much it will be. You must ensure that sufficient
funds are available in your bank account, and all transactions must comply with U.S. law.
If your scheduled payment is not enough to cover the Minimum Payment Due as listed on your
monthly billing statement, you will be responsible for paying the difference. If the
scheduled payment is greater than the Minimum Payment Due, any excess will be applied in
accordance with your Cardmember Agreement. Your automatic payment amount may be less than the
amount indicated on the periodic statement based on credits or payments after the Closing Date.
If you enroll by phone in our automatic payment service, please fill-in the following
blanks below and retain the authorization for your records.
Amount:__Full Pay __Min Pay __Min Pay + $_________
__Fixed Pay $_________
Bank Routing #:___________________; Bank Account #:__________________;
Frequency:__________.
Credit Reporting. We may report information about
your Account to credit bureaus. Late payments, missed payments, or other
defaults on your Account may be reflected in your credit report. We normally
report the status and payment history of your Account to credit reporting
agencies each month. If you believe that our report is inaccurate or incomplete,
please write us at the following address: Discover, PO Box 15316, Wilmington, DE 19850-5316.
Please include your name, address, home telephone number and Account number.
Paying Interest: We begin to impose interest charges on a
transaction, fee or interest charge from the day we add it to the daily balance.
We continue to impose interest charges until you pay the total amount you owe us.
You can avoid paying interest on Purchases as described below. However, you cannot
avoid paying interest on Balance Transfers or Cash Advances.
How to Avoid Paying Interest on Purchases ("Grace Period")
If you paid the New Balance on your previous billing statement by the Payment
Due Date shown on that billing statement, we will not impose interest charges on
new Purchases, or any portion of a new Purchase, paid by the Payment Due Date on
your current billing statement. New Purchases are Purchases that first appear on
the current billing statement.
How We Apply Payments May Impact Your Grace Period
If you do not pay your New Balance in full each month, then, depending on the balance
to which we apply your payment, you may not get a grace period on new Purchases.
How We Calculate Interest Charges - Daily Balance Method (including current transactions):
We calculate interest charges each billing period by first figuring the "daily balance" for each
Transaction Category. Transaction Categories include standard Purchases, standard Cash Advances
and different promotional balances, such as Balance Transfers.
How We Figure the Daily Balance for Each Transaction Category
- We start with the beginning balance for each day. The beginning balance for the first day
of the billing period is your balance on the last day of your previous billing period.
- We add any interest charges accrued on the previous day's daily balance and any new
transactions and fees. We add any new transactions or fees as of the later of the
Transaction Date or the first day of the billing period in which the transaction or fee
posted to your Account.
- We subtract any new credits and payments.
- We make other adjustments (including those adjustments required in the "Paying
Interest" section).
How We Figure Your Total Interest Charges
- We multiply the daily balance for each Transaction Category by its daily periodic rate.
We do this for each day in the billing period. This gives us the interest charges for each
Transaction Category. To get a daily periodic rate, we divide the APR that applies to the
Transaction Category by 365.
- We add up all the daily interest charges. The sum is the total interest charge for the
billing period.
How We Include Fees
We add Balance Transfer Fees to the applicable Balance Transfer Transaction Category.
We add Cash Advance Fees to the applicable Cash Advance Transaction Category. We add all
other fees to the standard Purchase Transaction Category.
Balance Subject to Interest Rate. Your statement shows a Balance Subject
to Interest Rate. It shows this for each transaction category. The Balance Subject to Interest
Rate is the average of the daily balances during the billing period.
Credit Balances. If your Account has a credit balance, the amount is shown on the front of your billing statement.
A credit balance is money that is owed to you. You may make charges against this amount if your Account is open.
We will send you a refund of any remaining balance of $1.00 or more after 6 months, or as otherwise required by applicable law.
For TDD (Telecommunications Device for the Deaf) assistance, please call 1-800-347-7449.
Discover may monitor and/or record telephone calls between you and Discover representatives for quality assurance purposes.
The Discover® card is issued by Discover Bank, Member FDIC
– Expands/Collapses
Feedback
